Complaints Procedure

Prescription Care Services

Will you help us to help you?

We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints please call to speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

Our Pharmacist Jas Riat will give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services. Your local PALS is:

Reservoir Court Contact Telephone Number: 08009530045 Fax number:0121 678 4456 Address: 220 Reservoir Road, Erdington, Birmingham, West Midlands, B23 6DJ

Contact email address:bsmhft.customerrelations@nhs.net

An independent advocacy service is available to provide you with support for you if you are making, or thinking of making, a complaint about your NHS care or treatment. You can find out more at www.nhscomplaintsadvocacy.org. The local office is at:

www.totalvoicestaffordshire.org

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Store Info

Opening Hours

Monday 09:00 AM - 05:30 PM
Tuesday 09:00 AM - 05:30 PM
Wednesday 09:00 AM - 05:30 PM
Thursday 09:00 AM - 05:30 PM
Friday 09:00 AM - 05:30 PM
Saturday CLOSED
Sunday CLOSED

Contact Info

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